“We wanted to write you to tell you of the experience we had with the members of your organization that represent you.
In October we returned from a vacation to find that our floors were covered in water. Upon additional inspection we discovered the finished lower level also had extensive damage.
We immediately called our Allstate representative, who referred us to you. We called your office and within 90 minutes Jerry arrived with two individuals who immediately began the clean-up. Standing water, soaked and damaged carpet and debris were removed from the house. Within an hour of Jerry’s arrival a second truck arrived with additional equipment including large dryers to help remove the moisture that had penetrated floors, walls and ceilings.
Jerry arranged to have all necessary personal items carefully packed and removed prior to demolition and reconstruction work began.
The demolition and reconstruction work was done under the supervision of Jim with help of Jeremy and Ward. Their work was superb, skillfully done, attention to details, and a neat organized workplace. Special thanks to Jim….Excellent!
Because of the severity of the damage we could not live in the house but did inspect the progress on a weekly basis. Planning was done up front, before the work began, and I was pleasantly surprised at the few questions that came up during the process of putting things back together.
We asked Jerry for a referral when it came time to replace flooring. His recommendation was wonderful to work with. Again, excellent advice and workmanship, I would use them again in an instant.
Please understand, I’m not an easy person to please. While I’m not overly technical in these matters I do understand the process. I’m very detail oriented and have high expectation. I don’t usually miss much when it comes to inspecting the work being done.
When entering into a project like this, with contractors and individuals you have not used before, I would summarize expectations as follows. I would like the completed work to be a 10, 10 being excellent and 1 being unacceptable. Expectations usually suffer during the process and you pray you’re not going to end up with a 6 and finally settle for an 8 after repeated calls. We got a 10 in every area, project management, workmanship, attention to details. We COULD NOT BE HAPPIER with the process and finished product.
Thank you Response Team 1 / SOS Builders, Jerry, contractors and workman. Job well done!”
Bob and Sherry